Products that may spoil within the cooling-off period (14 days), for example our plants, cannot be returned. It isn't possible to dissolve the agreement. Do you have any doubts about the quality of the plants, please contact the costumer service in 48h after delivery via this form. Complete your request with a picture of the delivery. We can process your request faster. We offer a growth and bloom guarantee, so we always find a suitable solution.
All non-living products you can return within 14 days, as long as the article is complete and unopened. Also if the product within the warranty period has become defect you can return the item. How you can return these items can be found here.